Shipping, Returns & Exchanges

PAYMENT OPTIONS

Roomservicepjs.com currently accepts VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER CARD credit cards and PAYPAL. You can safely enter your credit card number via our secure server, which encrypts all submitted information via SSL.
Unfortunately, we DO NOT accept personal checks.

SALES TAX

Items sold and shipped to locations both inside and outside the US, may be subject to tax and collected automatically if applicable.

SHIPPING

We are doing our best to ensure that purchases made by Noon PST, Monday through Friday are processed within 1 business day. For any questions regarding your order or tracking information, please visit our Customer Service page or check out our FAQs
*The below map represents shipping times for FedEx Ground Shipping only. Estimated days do not include the time it takes to process your order.

INTERNATIONAL ORDERS

International orders will ship via FedEx Economy and do not include duties imposed by the buyer's country. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures, which can cause delays beyond original estimated delivery time.

Shipping Method  Fee (USD)
FedEx SmartPost and Ground shipping on orders $75 and greater (48 States)
Free
FedEx SmartPost and Ground shipping on orders less than $100 (48 States) 8.00
FedEx Express Saver (3 Day, 48 States, Excludes Saturday) 15.00
FedEx 2-Day shipping (48 States, Excludes Saturday) 25.00
FedEx Next Day (48 States, Excludes Saturday) 35.00
FedEx SmartPost shipping to Hawaii / Alaska 15.00
Canada-USPS 25.00
Canada-Overnight 50.00
South America 85.00
Africa 100.00
Europe, Asia, Australia, Oceanic 60.00
Europe 60.00
Mexico 40.00


SHIPPING TIME

Delivery time may vary depending on your geographic location or order date. Orders requesting shipment to the East Coast are usually delivered within five to seven days.
Please note: Deliveries to Alaska, Hawaii, and Puerto Rico will be 2nd Day Air.

DELIVERY TIME

We will make every effort to deliver your package to you as soon as possible. However there are conditions that might cause delays.

CREDIT CARD APPROVAL

Upon approval AND verification of credit card information Orders will be processed for shipment.
Inconsistent data and billing information may delay your order.

SHIPPING STATUS

Once your order has been authorized and confirmed, your order will be shipped within 24-48 hours business hours.
Unfortunately, we do not ship orders on weekends and Holidays.

RETURNS & EXCHANGES

We will gladly accept unworn, unwashed merchandise for return or exchange within 30 days of purchase via Happy Returns.

Start your return here https://roomservicepjs.happyreturns.com/

EXCHANGE: Please start your return to view exchange options for your merchandise. Once you have selected your items and submitted your return, you will be provided a return label to ship your items back to us. Upon carrier scan, your replacement order will begin processing.

RETURN: You can choose to be refunded back to your original payment method or by a store gift card. Once you have selected which you would prefer and have submitted your return, you will be provided a return shipping label. Upon carrier scan, your refund will begin processing. Please allow up to two billing cycles for your refund to appear on your credit card statement. If you chose to receive a refund by store gift card, an electronic gift card will be emailed to you.

For more information, contact +1 (888)-528-1021

 or email us at customer.service@roomservicepjs.com

PROCESSING TIME

Depending upon how you ship your package and from where you ship your package back to us, it can take up to two weeks for us to receive it. Please allow 1-2 billing cycles for all credit card refunds to appear on your statement.

DAMAGED / DEFECTIVE / INCORRECT ITEMS

If the item(s) sent was incorrect, damaged or defective, please contact customer service by phone or email. We apologize for any inconvenience.
Please contact us at customer.service@roomservicepjs.com or call +1 (888)-528-1021

PRICE ADJUSTMENT

We will offer a one time price adjustment in the form of a gift card within 7 days of purchase on items purchased at full price.

Contact Us can follow Room Service Pjs:

CONTACT US

Call us at +1 (888)-528-1021